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Property Industry Helpful Contact Details.




ABSA
Tel Head Office: 011 350 4000
Lost & Stolen Cards:
011 276 4000
Contact Centre:
0800 11 11 55
Compliments/Complaints: 0800 414 141
General Enquiries:
0860 008 600
Fraud Hotline: 0860 557 557
Internet Banking Enquiry: 0860 008 600
Email: absa@absa.co.za
Web Site: www.absa.co.za
Post: PO Box 7735, Johannesburg 2000
Address Head Office: 160 Main Street, Johannesburg

First National Bank
Tel:
0860 11 22 44
011 369 1088
Web Site:
www.fnb.co.za

Nedbank
General Queries:
0860 115 060
011 710 4000
Digital Banking:
0860 111 055
Web Site:
www.nedbank.co.za

Standard Bank
General Queries:
0860 115 060
011 710 4000
Web Site:
www.standardbank.co.za




Banking Adjudicator
(
Ombudsman for Banking)
For banking problems, the Banking
Adjudicator is Advocate Neville Melville.
Share Call: 0860 800 900
Tel:
011 838-0035 /8/9
Fax:
011 838-0043
Email:
info@obssa.co.za
adjudicator@adjudicator.org.za
Web Site:
www.obssa.co.za
Post: PO Box 5728, Johannesburg 2000
Address: 5th Floor, 28 Harrison Street, Johannesburg


Banking Association of South Africa
Tel:
011 645 6700
Fax:
011 645 6800
Email:
mediaenquiries@banking.org.za
Web Site:
www.banking.org.za
Post: PO Box 61674 , Marshalltown 2107
Address: 32 Prince of Wales Terrace, 3rd floor Sunnyside Ridge Office Park, Parktown, Johannesburg 2193


Credit Bureau Association
The CBA is accountable for representing the interests of the credit information industry and regulating the conduct of its
members.
Tel:
011 447-7194
Fax:
011 447-6701
Email:
enquiries@cba.co.za
Web Site:
www.cba.co.za
Post: PO Box 2146, Pinegowrie 2123
Address: Rosebank Corner, 191 Jan Smuts Avenue, Cnr 7th Avenue,
Parktown North 2193


Credit Information Ombudsman
For Credit Bureau problems, the Credit Information Ombudsman is Manie van Schalkwyk.
Share Call: 0861 662 837
Email:
ombud@creditombud.org.za
Web Site:
www.creditombud.org.za
Post: Postnet Suite 444, Private Bag 1,
Jukskei Park 2153


Criminal Record Centre - SAPS
Tel:
012 393-3712/13/14/15
Fax:
012 393-3909
Address: 1st Floor, Sanlam Plaza West,
271 Schoeman Street, Pretoria 0001


Electrical Contractors
Association of South Africa
To maintain high standards in the electrical contracting industry and to promote professionalism in the industry.
Web Site:
www.ecasa.co.za
Johannesburg
Tel:
011 392-0000
Fax:
011 974-9402
Email:
info@ecasa.co.za
Pretoria
Tel:
012 342-3242/3358
Fax:
012 342-3455
Durban
Tel:
031 312-6313
Fax:
031 312-0851
Bloemfontein
Tel:
051 447-0859
Fax:
051 430-2355
Port Elizabeth
Tel:
041 363-1990
Fax:
041 363-1997
Cape Town
Tel:
021 462-2690
Fax:
021 465-6319
East London
Tel:
043 721-1559
Fax:
043 721-1559


Estate Agency Affairs Board
The Board regulates the estate agency industry by licensing practitioners. The law under which the Board operates
requires that practitioners meet certain standards in order to become licensed and prohibits unethical conduct in the practice of estate agency. All estate agents have to be registered with this board.
Tel:
011 731-5600
Fax:
011 880-9954
Email:
eab@eaab.org.za
Web Site:
www.eaab.org.za
Post: Private Bag X10, Benmore 2010
Address: Dunkeld Crescent,
North East Block Building,
Cnr Albury Rd & Jan Smuts Ave,
Hyde Park


Financial Services Board (FSB)
The Financial Services Board regulates the financial services industry. The head of the FSB is Rob Barrow.
Toll Free: 0800 110 443 or
0800 202 087
Tel:
012 428-8000
Fax:
012 347-0221
Email:
info@fsb.co.za
Web Site:
www.fsb.co.za
Post: PO Box 35655, Menlo Park 0102
Address: The Financial Services Board,
Rigel Park, 446 Rigel Avenue South,
Erasmusrand, Pretoria


Financial Services Providers Ombudsman
For financial advice problems, the Financial Services Providers Ombudsman is Charles Pillai.
Share Call:
0860 324 766
Tel:
012 470-9080
Fax:
012 348-3447
Email:
info@faisombud.co.za
Web Site:
www.faisombud.co.za
Post: PO Box 74571, Lynwood Ridge 0040


Housing Estates & Retirement Village
Association of South Africa
Focuses on providing well-managed, secure and peaceful dwellings within a socially active community.
Tel:
021 559-8113
Fax:
021 559-8113
Email:
info@hervasa.org.za
Web Site:
www.hervasa.org.za
Address: 61 La Provence Rd, Welgelegen 7500


Institute of Estate Agents of South Africa (National)
The Institute of Estate Agents of South Africa encourages the highest standards in real estate practice. Its unceasing aim is that the practice of real estate be recognised by members as a profession and that its members be respected and trusted by all.
Tel:
021 531-3180
Fax:
021 531-2931
Email:
kate@national.ieasa.org.za
Web Site:
www.ieasa.co.za
Address: 10 Howard Studios, Sheldon Way,
Pinelands 7405


Long Term Assurance Ombudsman
For Life Assurance problems, the
Ombudsman is Judge Peet M. Nienaber.
Tel:
021 657-5000
Fax:
021 674-0951
Email:
info@ombud.co.za
Web Site:
www.ombud.co.za
Post: Private Bag X45, Claremont 7735


Master Builders Association
Offers advice, inspections and mediation if your builder has provided you with unsatisfactory workmanship.
Web Site:
www.gmba.co.za
HEAD OFFICE (Gauteng)
Tel: 011 805-6611
Fax: 011 805-6718
Email:
gmba@mweb.co.za
Address: 234 Alexandra Avenue, Midrand
Mpumalanga
Tel: 013 741-3567
Fax: 013 741-3567
Address: P O Box 639, Nelspruit 1200
Limpopo Province
Tel: 015 292-1104
Fax: 015 292-0031
Post: PO Box 182, Polokwane 0700
North West Province
Tel: 018 484-1427
Fax: 018 484-5017
Post: PO Box 66, Stilfontein 2550


Master Contractors Accreditation Bureau
A body that was formed to address the deteriorating credibility of the renovations sector of the building industry
that falls outside the control of the National Home Builders Registration Council (NHBRC).
Call Centre:

0860 00 MCAB
0860 00 6222
Fax:
086 655-8786
Email:
info@mcab.co.za
Web Site:
www.mcab.co.za
Post: PO Box 14394, Bredell 1623
Address: 37A Commisioner Street,
Kempton Park


National Credit Regulator (NCR)
Complaints regarding abusive credit practices can be referred to the National Credit Regulator, Gabriel Davel, which is empowered under the National Credit Act to act.
Call Centre:

0860 NCR NCR
0860 627 627
Tel:
011 554-2600
Fax:
011 805-4905
Email:

info@ncr.org.za
complaints@ncr.org.za
Web Site:
www.ncr.org.za
Post: PO Box 2694, Houghton 2041
Address: 127 - 15th Road,
Randjespark, Midrand
 
National Home Builders
Registration Council (NHBRC)
Providing protection to buyers of new homes against unacceptable quality standards or builders who refuse to get involved in the rectification of built in defects of the home.
Web Site:
www.nhbrc.org.za
Gauteng
Tel:
011 317-0000
Fax:
011 317-0105
Email:
abelt@nhbrc.org.za
Post: PO Box 461, Randburg 2125
Address: Phase 4, Medscheme Building,
10 Muswell Road South, Bryanston
Limpopo
Tel:
015 297-7519
Fax:
015 297-7517
Email:
nursec@nhbrc.org.za
Post:
PO Box 12624, Polokwane 0699
Address:
Suite 202, Gables Building,
81 Hans van Rensburg Street,
Polokwane
KwaZulu Natal
Tel:
031 277-8400
Fax:
031 201-1450
Email:
brianr@nhbrc.org.za
Post:
183 Postnet Suite, Private Bag X04,
Dalbridge 4014
Address:
98 Davenport Road, Glenwood, Durban
Western Cape
Tel:
021 914-6570
Fax:
021 914-6580
Email:
stefanj@nhbrc.org.za
Post:
PO Box 4429, Tyger Valley 7536
Address:
Ground Floor, 2 Bellville Tiger Park,
Willie van Schoor Drive, Bellville
Northern Cape
Tel:
053 830-9444
Fax:
053 831-8016
Email:
chriss@nhbrc.org.za
Post:
Private Bag X5005, Kimberley 8301
Address:
9 Cecil Sussman Road, Kimberley
Eastern Cape
Tel:
041 365-0301
Fax:
041 365-4101
Email:
colinp@nhbrc.org.za
Post:
PO Box 34600, Newton Park 6055
Address:
40 Pickering Street, Newton Park,
Port Elizabeth
Free State
Tel:
051 448-7955
Fax:
051 448-7960
Email:
chriss@nhbrc.org.za
Post:
PO Box 12103, Bloemfontein 9324
Address:
Unit 4, Hydro Park, 98 Kellner Street,
Westdene, Bloemfontein
Mpumalanga
Tel:
013 755-3319
Fax:
013 755-3013
Email:
thihangwim@nhbrc.org.za
Post:
PO Box 282, Nelspruit 1200
Address:
Suite Nr. 201, Medcen Building,
14 Henschal Street, Nelspruit
North West
Tel:
014 594-9900
Fax:
014 594-9901
Email:
jeremiahb@nhbrc.org.za
Post:
PO Box 1885, Rustenburg 0300
Address:
67 Brink Street, North Block no. 28,
Rustenburg


Rental Housing Tribunal
The aim of the Tribunal is to inform landlords and tenants about their rights and obligations, promote harmony and stability in the rental housing sector, create mechanisms to resolve disputes caused due to unfair practices, facilitate, investigate, mediate and conduct hearings, make recommendations and lay down general principles governing conflict.
Web Site:
www.housing.gpg.gov.za
HEAD OFFICE (Gauteng)
Tel: 080 00 HOUSE or
080 00 46873
Gauteng
Tel: 011 630-5035
Fax: 011 630-5057
Post: Gauteng Rental Housing Tribunal, Private Bag x97, Marshalltown, 2107
Address: Ten Sixty Six Building, 14th Floor,
No. 35 Pritchard Streets (Cnr Harrison and Pritchard Streets), Johannesburg
Johannesburg
Tel: 011 355-4209
011 355-4231
011 355-4160
011 355-4863
Fax: 011 355 4686
Post: Rental Housing Tribunal,
Private Bag X97, Marshalltown 2107
Address: Newgate House, 108 Jeppe Street,
Cnr Jeppe & Sauer, Johannesburg
Western Cape
Call Centre: 0860 106 166
Fax: 021 483 2060
Post: The Western Cape Rental Housing Tribunal, Private Bag X9083,
Cape Town, 8000
Address: 27 Wale Street, Ground Floor,
Cape Town
North West Province
Tel: 018 484-1427
Fax: 018 484-5017
Post: PO Box 66, Stilfontein 2550
Pretoria/Tshwane
Main Office
Tel: 012 358-4403
Fax: 012 358-4299
Address: Room 215 Sanlam Plaza East,
285 Schoeman Street. Pretoria
Pretoria/Tshwane
Satellite Office
Tel: 012 358-3898
Fax: 012 358-3900
Address: Room CN 14 1st Floor, 260 Basden


Short-Term Insurance Ombudsman
For insurance Problems, the Short-term Insurance Ombudsman is Brian Martin.
Share Call:
0860 726 890
Tel:
011 726-8900
Fax:
011 726-5501
Email:
info@osti.co.za
Web Site:
www.osti.co.za
Post: PO Box 32334, Braamfontein 2017


South African Bureau of Standards (SABS)
Tel:
012 428-7911
Fax:
012 344-1568
Web Site:
www.sabs.co.za
Post: Private Bag X191, Pretoria 0001
Address: 1 Dr Lategan Road, Groenkloof, Pretoria


South African Council for the
Architectural Profession
Mediation on behalf of clients for unprofessional conduct by an architect. Law requires all architects, to be registered with the council.
Tel:
011 794-8333
Fax:
011 794-8339


South African Council for the
Property Valuers Profession
Protection of members of the public in their dealings with registered valuers.
Tel:
012 348-8643/4/5
Fax:
012 348-7528
Email:
info@sacpvp.co.za
Web Site:
www.sacpvp.co.za
Post: PO Box 114, Menlyn 0063
Address: 77 Kariba Street, Lynnwood Glen,
Pretoria


South African Institute of Auctioneers
To protect the image of auctioneers and the auctioneering profession in the eyes of the public, business and Government sectors.
Tel:
011 640-7375
Fax:
011 640-5943
Email:
chairman@saiauction.org.za
Web Site:
www.saiauction.org.za
Post: PO Box 1690, Saxonworld 2132


South African Institute of Valuers
The national society of professional real estate valuers. The Institute is dedicated to serving the public interest by advancing high standards for members of the appraisal profession.
Web Site:
www.saiv.org.za
General Secretary
Tel:
031 464-6932
Fax:
031 464-6933
Email:
gen@saiv.org.za
Post: PO Box 28060, Malvern 4055
Northern Branch - Gauteng
Tel:
012 342-9056
Fax:
012 342-7574
Email:
north@saiv.org.za
Post:
PO Box 14331, Hatfield 0028
Southern Branch - Cape Town
Tel:
021-762-3313
Fax:
021 797-2235
Email:
south@saiv.org.za
Post:
PO Box 18041, Wynberg 7824
Central Branch - Bloemfontein
Tel:
051 448-9431
Fax:
051 430-8815
Email:
central@saiv.org.za
Post:
PO Box 300, Bloemfontein 9300
Kwazulu-Natal Branch - Durban
Tel:
031 464-6932
Fax:
031 464-6933
Email:
kwzn@saiv.org.za
Post:
PO Box 28060, Malvern 4055
Eastern Cape Branch -
Port Elizabeth
Tel:
041 484-1666
Fax:
041 484-1669
Email:
east@saiv.org.za
Post:
PO Box 5718, Walmer 6065


South African Insurance Association
Tel:
011 726-5381
Fax:
011 726-5351
Email:
info@saia.co.za
Web Site:
www.saia.co.za
Post: PO Box 30619, Braamfontein 2107
Address: 27 Owl Street, 3rd Floor,
JCC House, Milpark


South African Property Owner's Association
The representative body and official voice of the commercial and industrial property industry in South Africa,
committed to protecting the interests of the commercial and industrial property sectors, in terms of ownership,
management and development.
Tel:
011 883-0679
Fax:
011 883-0684
Email:
web@sapoa.org.za
Web Site:
www.sapoa.org.za
Post: PO Box 78544, Sandton 2146
Address: Paddock View, Hunt's End Office Park,
36 Wierda Road West, Wierda Valley, Sandton


South African Revenue Services (SARS)
For all information regarding your tax obligations, contact the branch situated closest to you.
SARS Head Office:
Call Centre:
012 317-2000
Tel:
012 422-4000
Email:
cgt@sars.gov.za (Capital Gains Tax Info)
Web Site:
www.sars.gov.za
Post: Private Bag X932, Pretoria 0001  OR
PO Box 402, Pretoria 0001
Address: 299 Bronkhorst Street,
Nieuw Muckleneuk, Pretoria
List of SARS
Offices:
www.sars.gov.za
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